Frequently Asked Questions

Orders & Shipping

How long will my order take?
Orders usually ship within 1–2 business days. Typical delivery is within 5 business days in the USA. You’ll receive a tracking email once shipped.

Do you offer free shipping?
Yes, free shipping on all orders within the USA.

Returns

What is your return policy?
Most products can be returned within 30 days of delivery; rugs within 60 days. Items must be unused, in original packaging, and sellable. Customers cover return shipping. See our Return Policy page for details.

Product Questions

Are Bibena products safe for toddlers?
Yes—our kids’ products are designed with child safety as a top priority.

Are your supplements sugar-free?
Our supplement line (when available) follows clean-label, low- or no-sugar formulations. Check product pages for specifics.

Where are your products made?
We work with certified partners in the USA, Europe, and Asia depending on the product, under strict quality standards.

Do your rugs meet safety standards?
Yes. Our featured rugs are Oeko-Tex® certified, meaning they are independently tested for harmful substances.

Learn More About Specific Products

Still need help?

Email us at info@bibenanova.com.