Bibena® FAQ Customer Facing
Product FAQs
Growwell – Kids Daily Immune + Growth
Growwell is designed for children ages 4+. For younger children, please check with your pediatrician.
2 gummies daily, preferably with breakfast. Don’t exceed the recommended amount unless your pediatrician advises otherwise.
Often yes, but if your child already takes a multivitamin or prescription medication, check with your pediatrician to avoid overlapping nutrients.
Many families who see a difference notice it over 4–6 weeks of consistent daily use.
Growwell is vegan, gluten‑free, and made without dairy, soy, or nuts. Always review the ingredient list if your child has specific allergies.
No. Growwell uses natural colors and flavors and is formulated to be sugar‑conscious.
Kids Smart – Brain + Gentle Iron
Cognizin® is a clinically studied form of citicoline used to support attention, memory, and mental performance.
Kids Smart is a dietary supplement formulated to support focus and cognitive function. It is not a medication and not a replacement for ADHD treatment. Talk to your pediatrician about how it fits into your child’s overall care.
Yes. Kids Smart uses Iron Bisglycinate, a form chosen for its good absorption and gentler digestion compared with many traditional iron salts.
Best with breakfast or lunch, so support lines up with school hours and homework.
Many families do. Because both provide vitamins and minerals, especially if your child takes other fortified products, it’s wise to check total intake with your pediatrician.
Mom RoseIron – Gentle Iron + Brain Support
Mom RoseIron uses Iron Bisglycinate, a gentle, well‑absorbed form designed to be easier on the stomach than many traditional iron tablets.
No. Some women have low or sub‑optimal iron without a formal anemia diagnosis. Talk to your healthcare provider and consider lab work (such as ferritin) if you’re unsure.
Women who notice changes usually report shifts in 2–6 weeks—often energy first, then clearer thinking.
Iron needs are different during pregnancy and breastfeeding. Always check with your OB or healthcare provider before starting or changing supplements in these phases.
It’s often fine with a multivitamin, but if it already contains iron—or if you use prescription medications—review your full routine with your provider to avoid interactions.
Mom Relax – Calm & Sleep Support
Both. It’s formulated to support daytime calm and focus and also better wind‑down and sleep quality at night.
It’s designed to be non‑drowsy. Most women feel calmer but still clear and functional. If you’re very sensitive, you can start with 1 gummy and see how you feel.
No. Mom Relax uses non‑habit‑forming adaptogens and botanicals. It is not a sedative or pharmaceutical.
Many women do, but you should always check with your prescribing doctor before adding any new supplement.
Always talk with your OB or healthcare provider before using stress or sleep supplements during pregnancy or breastfeeding.
BibenaNova™ Kids Sonic Toothbrush
BibenaNova™ is designed for kids ages 3–4+. For younger children or special cases, ask your pediatric dentist.
Dentists typically recommend twice daily for 2 minutes each time. The built‑in timer and pulses help make this easier.
It uses gentle sonic vibrations and soft bristles with a quiet motor, designed specifically for kids.
The soft bristles are usually fine. For braces, high sensitivity, or specific concerns, check with your child’s dentist or orthodontist.
About every 3 months, or sooner if bristles look worn.
Ordering, Shipping & Returns
Ordering & Payment
We accept major credit cards and select digital wallets (such as Apple Pay / Google Pay) and PayPal, depending on your region.
Yes. Payments are processed over secure, encrypted connections via PCI‑compliant processors. We don’t store full card details on our servers.
Shipping
Shipping fees and any free‑shipping thresholds are shown at checkout. We often offer free shipping over a certain order value.
Typical delivery for standard shipping is around 5–7 business days. Faster options may be available at checkout.
If international shipping is available to your region, you’ll see options and pricing at checkout. Customs and duties (if any) are usually the customer’s responsibility.
Returns & Guarantee
We offer a 30‑day money‑back guarantee. If you’re not happy with your purchase, contact us within 30 days of receiving your order and we’ll help you with a refund or replacement.
In most cases we’ll ask you to return the product so we can inspect it and improve our quality. Our support team will send clear instructions if a return is needed.
Please contact us with your order number and photos of the damage, and we’ll arrange a replacement or refund.
Subscriptions
Yes. For many products you can choose a delivery schedule (for example, every 30, 60, or 90 days), often with a built‑in discount.
Yes. You can manage, skip, pause, or cancel upcoming subscription orders from your account at any time before your next charge date.
General Safety & Ingredients
Our gummies are vegan, gluten‑free, and pectin‑based. Check each product page for the most up‑to‑date information and certifications.
They are formulated without dairy, soy, or nut ingredients. However, if you have a severe allergy, always review the label and consult your physician.
No. Our gummies use natural colors and flavors and are formulated to be sugar‑conscious.
If you or your child have a medical condition, take prescription medications, or are pregnant/breastfeeding, you should always consult a healthcare provider before starting any supplement.
Many products are designed to work together (for example, Growwell + Kids Smart; RoseIron + Mom Relax). Because nutrients—especially iron—can add up, it’s wise to review your full routine with your pediatrician or doctor.